Processing of personal data

The data controller of the online store knickknack.ee is the company Knick Knack OÜ (hereinafter “We”), registration number 16509214, telephone +372 53431489, e-mail info@knickknack.ee

Types of personal data we process:

1. Name and surname
2. Telephone number, email address
3. Delivery address
4. Bank account number
5. Cost of the products, information about payments
6. Other information related to customer survey and/or offers for customers.
7. Customer support data

Purposes of the processing personal data:

1. Personal data are processed for the purpose of performing the agreement entered into with the customer.
2. Personal data are processed for the purpose of fulfilling a legal obligation.
3. Personal data are used for the processing customer orders and deliver the goods.
4. The bank account number is used to make refunds to the customer.
5. Personal data are used for preference analysis
6. Personal data are used for maintaining the relationship with customer
7. Personal data are used for advertise our services

Data transfer to the data processor

We will maintain the confidentiality of the customer’s personal data obtained by the former upon the registration of the customer’s account and use of the web page and will only disclose these to third parties with the customer’s consent except for the cases when the obligation or right to disclose personal data arises from legal acts. The user of the Online Store agree that We has the right to process the user’s data for the adaptation of the web page’s services for the customer, including the transfer of the data to the person connected to the provision of the Ours services.

List of the data processors:

Delivery companies: Omniva, DPD и Smartpost/Itella

Payment systems: Montonio Finance и PayPal

Web analytics service: Google Analytics

Viewing and editing personal data

The personal data can be viewed and changed in the My account section. If a purchase has been made as a guest, a request for personal data can be made via email info@knickknack.ee

Data storage

The purchase history is stored for three years.

In case of consumer or payment-related disputes, personal data will be stored until the relevant claim is satisfied or until the end of the limitation period for claims

Personal data required for accounting shall be stored for seven years.

Data transfer

A request regarding the transmission of personal data submitted by e-mail shall be responded to no later than within one month. The customer support service identifies the person and notifies of personal data to be transmitted.

Data deletion

In order to delete personal data, the person has to contact the customer support service by email info@knickknack.ee

Direct marketing newsletters

The e-mail address and telephone number are used for direct marketing newsletters if the customer has given the relevant consent. If the customer does not want to receive direct marketing newsletters, the person needs to follow the relevant link in the message or contact the customer support service
If personal data are processed for direct marketing purposes (profiling), the customer has the right to submit an objection to the processing of his or her personal data, including profiling related to direct marketing, by notifying the customer support service by email info@knickknack.ee

Resolution of disputes

The resolution of disputes related to the processing of personal data are resolved through the customer support service that can be contacted by writing to the email address at info@knickknack.ee. Data processing is supervised by the Estonian Data protection Inspectorate (info@aki.ee).